HeyAlbert.co

Can’t Find Your Notion Template? Let Us Help You!

Thank you for purchasing our Notion template! To make sure you can access your template successfully, we’ve outlined some important information below. Please read through carefully to help you locate the email containing your download link.

1. Important: Understanding the Emails You’ve Received

Did you receive an email from Lemon Squeezy or Creem?

Please note that emails sent by our payment processors, such as:

Lemon Squeezy (hello@lemonsqueezy-mail.com)
Creem (hello@creem.io)

are order receipts only.

These emails:

✅ Confirm your payment
❌ Do NOT contain your Notion template

We understand this may be confusing, but this email only serves as a confirmation of your purchase and does not include the template you bought.

2. The Correct Email That Contains Your Notion Template

The email that contains your Notion template is sent from orders@heyalbert.co. This is the email you need to find to access your template.

Sender Email: orders@heyalbert.co
Content: Download link for your Notion template
Delivery Time: Within a few seconds after completing your purchase

Please make sure to check your inbox for this specific email.

3. Tutorial Email (Documentation & Videos)

In addition to the template email, you will also receive another email from: albert@heyalbert.co.

This email contains:
Written documentation
Tutorial videos
Setup guidance for your Notion template

This email is also sent within a few seconds after purchase.

⚠️ Important: Please Do NOT Unsubscribe

Please do not unsubscribe from emails sent by:

orders@heyalbert.co
albert@heyalbert.co

If you unsubscribe:

You will no longer receive order-related emails
You may lose access to future updates
You may be unable to receive template-related emails you’ve already purchased

I Accidentally Unsubscribed. What Should I Do?

Contact us at: contact@heyalbert.co
Tell us the email address you used to purchase
We’ll manually remove your email from the unsubscribe list and resend your template and tutorials.

4. Can’t Find the Email? Try These Steps

If you can’t locate the email from orders@heyalbert.co in your inbox, here are some tips to help you find it:

Check Your Spam/Junk Folder
Occasionally, emails can end up in the spam/junk folder due to filters.
Look in Your “Promotions” or “Other” Tabs
If you’re using Gmail or other email providers, our email may have been sent to the Promotions or Other tabs. Be sure to review these folders as well.
Add Us to Your Safe/Whitelist
If you find our email in spam or another folder, mark it as “Not Spam” and add orders@heyalbert.co & albert@heyalbert.co to your email whitelist to ensure future emails arrive directly in your inbox.

(A sample of the Gmail email client.)

4. Can’t Find the Email? Try These Steps

If you can’t locate the email from orders@heyalbert.co in your inbox, here are some tips to help you find it:

Check Your Spam/Junk Folder
Occasionally, emails can end up in the spam/junk folder due to filters.
Look in Your “Promotions” or “Other” Tabs
If you’re using Gmail or other email providers, our email may have been sent to the Promotions or Other tabs. Be sure to review these folders as well.
Add Us to Your Safe/Whitelist
If you find our email in spam or another folder, mark it as “Not Spam” and add orders@heyalbert.co & albert@heyalbert.co to your email whitelist to ensure future emails arrive directly in your inbox.

(A sample of the Gmail email client.)

5. Still Having Trouble?

If you’ve tried all the steps above and still can’t find the email, please don’t hesitate to reach out to us. We’re always happy to assist you. When contacting us, it’s helpful to include your order number so we can resolve your issue more quickly.